Administrative Staff

Lisa Fiorentino, Chief Executive Officer

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Lisa provides strategic leadership for the operations and evaluation of all aspects of the organization, including education, performance and outreach programming, marketing, financial management, development, human resources, policy creation, and strategic growth. She began her tenure with Indian Hill Music in 2008 as Director of Finance. She was named Chief Operating Officer in 2014 and CEO in 2019. Lisa was previously Vice President of Finance and Administration and Chief Accounting Officer of NetScout Systems in Westford for 10 years, where she helped manage that organization through a significant growth phase. She received an M.B.A. from Bentley University and a B.S. in Business Administration from Merrimack College, and is a long-time resident of Groton.

Lisa Cleveland, Assistant Director of Education

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Lisa joined the Indian Hill staff in 2014. She previously served as the Chair of the Fine Arts Department at St. Anselm College, held teaching positions at UMass-Lowell and St. Paul’s School, and maintained a private piano studio for over twenty years. She has been a guest lecturer and presenter at music festivals and conferences, and has adjudicated local, state, regional, and national competitions throughout the United States. She has also appeared as a soloist both nationally and internationally. Lisa holds a Bachelor of Music in Performance from the University of Missouri-Kansas City Conservatory of Music, and also earned a Master of Music and Ph.D. in Music Theory from Northwestern University. She has been a member of the Music Teachers National Association and the New Hampshire Music Teachers Association where she served as President, Treasurer, and Chair of the Granite State Auditions.

Catherine Coleman, Director of Development

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Catherine joined Indian Hill Music in 2012 and is responsible for developing and implementing all fund-raising activity for the organization. A long-time development professional and non-profit consultant, she has expertise in strategic planning, board development, major gifts, grant-writing, corporate sponsorship, program development, and outcomes measurement. Prior to Indian Hill, Catherine worked with a variety of non-profits, including The Wang Center (now Citi Performing Arts Center), YWCA Boston, Lena Park Community Development Corporation, Hebron Academy, and Big Brothers Big Sisters of Massachusetts Bay. Catherine is a founder of, and advisor to, the Youth in Philanthropy program at Acton-Boxborough Regional High School. She is a graduate of Colby College.

Katrina Fisher, Patron Services Associate

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Katrina joined Indian Hill Music in 2021 and is grateful to be a part of this wonderful team! A New Hampshire native, she spent the last 3 years in New York City, working as a Registrar for Lucy Moses School, Manhattan’s largest community music school, and before that, in Group Sales for the New York Philharmonic. Katrina is also a music director and singer, having worked for many summers at Westford Academy’s Summer School for the Performing Arts program. She currently sings professionally as a member of the New Hampshire Master Chorale. Katrina holds a B.M in Music Education and Vocal Performance from The Hartt School.

Pam Gilfillan, Annual Giving Manager

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Pam joined Indian Hill Music in 2020. She has an extensive background as a dedicated development professional, working with a range of non-profits from local to national, and focusing on creating, growing, and sustaining philanthropic partnerships. Her expertise includes major gifts, strategic planning, annual giving, grants, communications, and educational outreach program development. Most recently, Pam was at Mass Audubon’s Boston Nature Center and has worked at The Trust for Public Land, the Nashua River Watershed Association, and the Walnut Hill School for the Performing Arts. She has lived in Groton for over 20 years and served as a Trustee of the Groton Conservation Trust and Chair of the Groton Greenway Committee. She holds a BFA in interrelated-media from the Mass College of Art and Design.

Debra Gorfine, Senior Accounting Analyst

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Debra joined Indian Hill Music in 2014. She has extensive experience in the non-profit world and received her Bachelor’s Degree in Business Administration from UMass-Amherst.

Bruce Hangen, Artistic Director & Conductor,
Orchestra of Indian Hill

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Bruce began his affiliation with Orchestra of Indian Hill in the fall 1997 season. He is also Director of Orchestral Activities at The Boston Conservatory and Principal Conductor of the Boston Conservatory Orchestra. A frequent guest conductor, Bruce was Principal Guest Conductor of the Boston Pops for over 20 years, and has appeared with the New York Philharmonic, Dallas Symphony, Minnesota Orchestra, Atlanta Symphony, St. Louis Symphony, Baltimore Symphony, Edmonton Symphony, and the New Zealand Symphony. His previous posts include Founder and Artistic/General Director of the Portland Opera Repertory Theatre (ME), Music Director/Conductor of the Omaha Symphony, Associate Conductor of the Utah Symphony, and Music Director/Conductor of the Portland (ME) Symphony. A graduate of the Eastman School of Music, Bruce holds an Honorary Doctor of Fine Arts degree from the University of New England.

Michael Havay, Class & Ensemble Manager

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Michael Havay has been associated with Indian Hill since 2005, first as School Manager, and then as Director of Education from 2007-2016. A life-long student of music, he started in the free community music program of a school district in northeast Pennsylvania. He received a degree in violin performance from Susquehanna University (PA) and was a member of the Harrisburg Symphony for four years, and a founding member of the Valley String Quartet. In 1990 Michael followed his dream to learn the pipe organ, studying with Douglas Brown and Susan Marchant. He has since held various church music positions, and is currently organist at the historic Congregational Church of Amherst, New Hampshire. Michael has presented a number of solo and ensemble concerts at the church to support the restoration and maintenance of their 1871 William Johnson tracker organ. He is a member of the Organ Historical Society and the American Guild of Organists in which he has served as a chapter dean, newsletter editor, and workshop presenter with a special interest in educational programs for children and youth.

Dulcey Lacroix, Patron Services Specialist

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Dulcey joined Indian Hill Music School’s lesson placement team in 2015 and is thrilled to be part of this amazing musical family. Although her background is in Civil Engineering, she has always loved music and was involved in theater. Dulcey was able to put her skills to work introducing the love of music and movement to young children in her home daycare, which she ran for eight years while raising her family. Now back in the office environment, she is happy to use her experience with families and children by helping others develop music in their lives.

Ann Maher, Patron Services Coordinator

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Ann joined Indian Hill Music in July 2018. Her background and experience has been largely in the high tech and staffing industries, and she was excited to make a career change into the creative arts. Ann has a degree in computer science and marketing from Boston College, and has held management and customer service positions for large and small companies, most recently in the staffing and recruiting industry. She has also given back to her community in Littleton by being involved in the town’s youth baseball and softball program (LYBS) for many years, which has included coaching and league coordination, organizing events, fundraising and sponsorships, creating promotional materials, and organizing volunteers.

MaryFran Mitrano, Development Manager

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MaryFran was thrilled to join the team as Development Manager in 2015. Prior to Indian Hill Music, she was at Harvard University, where she helped to launch their most recent campaign. MaryFran was excited to return to an organization with a music-centered mission. She previously worked at The Center for Music Performance at New York University, where she helped to run the orchestra and organized events featuring producers and performers such as Hal Prince, Kitty Carlisle Hart and Neil Diamond. She holds a B.A. from New York University and is the proud parent of an Indian Hill Music School piano student.

Jeff Moore, Marketing Manager

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Jeff joined the Indian Hill marketing team in 2018. He specializes in all aspects of digital marketing from advertising and analytics to video production. Jeff writes and performs music in many genres and holds a Master’s from Boston University.

Julie Pampinella, Marketing Manager

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Julie has an extensive background in public and media relations, freelance journalism, events, and social media marketing. Her PR career began at Berklee College of Music in 1994, pitching features to local and national print and broadcast media. She later co-founded Stratosphere Communications, a boutique music and arts publicity firm in Boston, promoting independent artists and organizations, including the Boston Music Awards and Boston Rock Opera. Since moving to the Nashoba Valley in 2003, Julie has provided marketing and public relations consulting for local holistic practices and area arts organizations, including 3Rivers Arts, Fireseed Arts, The Foundation for Art and Healing, ShirleyArts!, and The Nines Festival. She holds a B.A. in English and Spanish from UMass-Amherst.

Lauren Panfili, Patron Services Specialist

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Lauren joined the Indian Hill staff in 2018 after living in Brazil for six years. She is a flutist and teacher who has played professionally both in the U.S. and Brazil. She also has over fifteen years working as the manager of her husband’s woodwind repair business. She is happy to help students find the right teacher to help them reach their musical goals. Lauren holds a Bachelor of Music degree from Saint Olaf College (MN) and a Master’s in flute performance from the University of Iowa.

Susan Randazzo, Senior Advisor

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A founding staff member of Indian Hill Music, Susan focuses on long-term institutional advancement and artistic advising. She previously served as Executive Director of the organization for 18 years (from 2001 to 2019). Susan holds a B.M. in Cello Performance from Boston University with additional studies at New England Conservatory. She is a cellist with the Orchestra of Indian Hill and was formerly with Pro Arte Chamber Orchestra and the Portland (ME) Symphony. She has taught cello privately and at Indian Hill Music School. Susan is a Corporator of North Middlesex Savings Bank, former Co-Chair of the Boards of Directors of Threshold Choir and of the New England Orchestra Consortium, former member of the Boards of Visitors at Applewild School and Lawrence Academy, and former Trustee of First Parish Church in Groton.

Pete Robbins, Director of Education and Non-Orchestral Performance Programming

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Pete holds a B.M. in Jazz Studies from New England Conservatory and a B.A. in Philosophy from Tufts University. He says: “I am a professional saxophonist, composer, educator, administrator, and concert curator. I believe deeply in the power of music to impact and develop people in profound ways, and I’ve experienced this myself as a musician, mentor, and program designer. The role of the regional music center – the joyful rigor that we bring to music education and the vibrant experiences we bring to the concert hall – is essential and often overlooked in broadening and deepening the role of music in our culture. The bonds, the memories, and the impact we generate make deep and lasting impressions on our patrons, and can change their lives forever.”

Evanthea Vlahakis, Director of Marketing & Public Relations

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Evanthea joined Indian Hill Music in 1996 and is responsible for planning and administering the marketing and PR initiatives of the organization. She holds a Master’s in Film Studies and Communications from Boston University and a B.A. in Secondary Education and French from University of Lowell (now UMass-Lowell), with minor studies in English and Music History. A former marketing consultant and freelance journalist, Evanthea also spent 12 years with ITT Sheraton Corporation-Boston in managerial positions in communications, media relations, and editorial services. She is a past-president of Women in Communications and currently serves as a senior adjunct professor in the English Department’s First Year Writing Program at UMass-Lowell.

Kate Weiss, Development Coordinator | Manager of Artistic Operations

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Prior to her arrival at Indian Hill Music in 2002, Kate was the Development Associate and later Operations Manager for the Hartford Symphony Orchestra. She was an active member of the Boston Symphony Association of Volunteers for ten years; a member of the Monadnock Music Board of Directors; and two-term chair of the Bolton Cultural Council. She completed the American Symphony Orchestra League’s Leadership Program in 2004. Before embarking on a career in the arts, Kate was in hospitality management for more than twenty years at prominent hotels and private country clubs throughout the country, including Phoenix, Houston, Washington D.C., and Boston.