Policies & Procedures

Payment and Fees

FINANCIAL INFORMATION

Registration Fees and Payment:

School Year: September – June $35 ($50 maximum per family) annual, non-refundable registration fee is due upon registration for Private Lessons (one-on-one instruction). Students who start at the beginning of the school year are registered for 32 weeks of private instruction. Students may add additional lessons if time and schedules allow. Students who begin at any other point in the school year will be registered for the maximum number of lessons possible between the start date and June 26th, allowing time for make-up lessons as needed.
New Private Lesson students are obligated to pay for the first four lessons at least two business days prior to the start of lessons, and all further lessons must be paid according to the agreed upon payment schedule or additional lessons may be suspended. Continuing students who sign up through the annual priority registration period must pay the annual registration fee and deposit by the assigned deadline in order to reserve their existing lesson time. The remaining tuition balance must be paid according to the agreed upon payment schedule or lessons may be suspended. Continuing Private Lesson students who enroll after the deadline are obligated to pay their tuition according to the agreed upon payment schedule or lessons may be suspended.
Classes and Ensembles (group instruction) which are scheduled for the full school year may be paid in full at time of registration, or in two installments (one at registration and one in November). All other Classes and Ensembles must be paid in full at registration.

Summer: July-August (tuition and registration fees separate from School Year) :$10 ($25 max. per family) non-refundable registration fee for Private Lessons. For Classes and Ensembles, payment in full is due upon registration. For Private Lessons, payment in full is due upon placement and scheduling, and at least two business days prior to the first lesson. Once scheduled, there are no make-ups, refunds or credits for summer Private Lessons cancelled or missed by the student.

Indian Hill Music accepts cash, checks, and Visa, MasterCard or Discover. For private lesson tuition, we offer three payment options: full-year payment, 2-payment plan, and 4-payment plan (auto-debit required; $20 fee). You may chose the Automatic Debit Plan during the School Year for all payment plans, and your credit card will be automatically charged for each payment on the due dates. There is a $25 fee for returned checks.

Family Discount:

If one family member registers for Private Lessons, immediate family members receive a 10% discount on their Private Lessons. Students enrolling for more than one set of Private Lessons receive a 10% discount on the additional set of Private Lessons. The discount is taken on the least expensive lesson(s). Discount is for Private Lessons only.

Outstanding Balances:

New registrations will not be processed until past due balances are paid in full. Indian Hill Music reserves the right to suspend or discontinue instruction of any student who is delinquent in fulfilling their financial obligation; student benefits, such as recital performance, may also be withheld.

Withdrawals & Refunds:

There are no refunds for a Class or Ensemble unless the course is cancelled due to insufficient enrollment or if Indian Hill Music or the student’s teacher determines that the student has been inappropriately placed.
New students who start Private Lessons are enrolled for an introductory period of four lessons to ensure a good match. A non-refundable payment for the four lesson introductory period is due at least two business days prior to the first lesson.

Please contact the Music School placement staff prior to the end of the introductory period if you have any concerns and would like to change or cancel your placement. If a student does not plan to continue lessons after the introductory period, the student/family must inform the Music School placement staff in writing at any time during the introductory period. After the fourth lesson, the placement becomes a commitment for the remainder of the year and there are no refunds.

Indian Hill Music offers an opt-out period prior to the start of the second half of the school year. If you wish to withdraw from the second half of the school year, written notification must be made to the Music School placement staff during the opt-out period (January 4-16) in order to release you from your financial obligations.

Formal notification of withdrawal at any other time must be made in writing to the Music School placement staff, who must approve the withdrawal. Refund or credit may be granted due to special circumstances only. Teacher notification or non-attendance are not considered formal notices of withdrawal.

Financial Aid

Indian Hill Music is committed to providing music education to as many students as possible regardless of financial circumstances. Need-based scholarships are available for Private Lessons, Classes, Ensembles, School Vacation programs, and Summer programs. The scholarship application deadline for the 2020/21 school year school year is August 1, with additional applications being accepted on a rolling basis throughout the school year depending upon available funds. The deadline for the Summer term is June 1. Awards are based on total tuition for the number and length of private lessons or the group program for which a student is registered. Scholarship recipients will receive payment plan options with notification of their scholarship award.

For students who register after the start of the school year, scholarship applications may be submitted at the time of registration. Awards will depend upon remaining funds available and are based on tuition for the number of lessons remaining in the school year. Students or families receiving scholarship assistance will be expected to volunteer a small amount of time to Indian Hill Music. Scholarship students are also expected to maintain good progress and attendance, and family co-payments of tuition must be made in a timely manner in order to be considered for future scholarship awards.

If you are applying for a scholarship for a Private Lesson, Class, Ensemble, School Vacation program, or a Summer program, please submit  a scholarship form, a copy of your most recent 1040 form, and a $25 deposit (applied to tuition and fees). Incomplete applications will not be processed. Complete instructions may be found on the scholarship form. Please call the Music School office with any questions.

Funding for scholarships is provided by the Albert and Elizabeth Stone Scholarship Fund, the Charles Lincoln Gagnebin Memorial Fund, the Linda Marley Forrest Scholarship Fund, the Marjorie Besas Scholarship Fund, the Faith A. B. Wilkinson Memorial Scholarship Fund, contributions from individuals, foundations, and businesses, and donations from our school community during our annual Performathon.

Absence & Closings

Private Lessons:

Private Lesson students are allowed two excused absences per school year if the student begins lessons before January 16, and one excused absence if the student begins lessons after January 16. Twenty-four (24) hours advance notice must be given to qualify for an excused absence and that lesson will be eligible for a make-up lesson. If less than 24 hours’ notice is given for a student absence, the lesson is marked as an unexcused absence, and no credit will be issued for that lesson.
If a teacher is absent, the lesson will be made up or the student will receive a credit at the end of the year. If a student misses a make-up lesson, there is no credit/refund and no additional make-up lesson. Student families and teachers are expected to work together to schedule make-ups. If a teacher offers a number of opportunities to schedule a make-up but the student is unavailable for any of those times, the lesson will be forfeited and no credit will be given.
Substitute teachers may be scheduled occasionally when a teacher is going to be absent for a number of weeks. Please inform your teacher or the Music School placement staff if you prefer not to work with a substitute.

Summer Lessons: There are no make-ups or credits for lessons missed or cancelled by students in the Summer Term.

Online Lessons: Under special circumstances and at the Music School’s discretion, faculty may offer an online lesson when no other options are available for regular or make-up lessons to take place at the school.

Classes & Ensembles:

Individual absences for a Class or Ensemble cannot be made up. If a teacher is absent, the Class or Ensemble will be made up at the regular class day and time. Because large ensembles (Youth Orchestra, Youth Choruses, Youth Wind Ensemble) operate on a pre-set rehearsal and concert schedule, we cannot offer make-up sessions for weather closings or emergencies. Substitutes will be enlisted whenever possible for a director absence.

Tardiness:

Students who are late for a lesson cannot be guaranteed their full lesson time. Faculty will wait for a student for one third of the lesson time before starting another lesson or leaving. Missed lesson time due to faculty tardiness will be made up at a mutually convenient time.

Student Illness:

Indian Hill Music is committed to providing a safe and healthy environment for all of our patrons and staff. In order to maintain this environment, students who are ill should not come to their lesson, class, or ensemble rehearsal, and we reserve the right to ask any patron who is ill to leave the facility.

School Closings:

Please check our website and social media for information regarding weather-related closures. Only two make-ups per year will be offered for any lesson that cannot be taught online during a school closing, or for classes and small ensembles cancelled due to a school closing. There is no credit or refund for subsequent closings.

Other Policies & Information

Accessibility:

Our facility at 36 King Street in Littleton is fully handicapped accessible.

Discrimination Policy:

Indian Hill Music does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, citizenship, ancestry, age, mental or physical disability, veteran status, or any other category protected under applicable law in its admissions, education programs, activities, or employment policies.

Photography & Other Media:

Indian Hill Music reserves the right to create photographs or audio/video recordings of classes, ensembles, recitals, or other activities. These materials may appear in print, audio, livestream and recorded video, and other digital media, including Indian Hill Music’s website and social media platforms. Photographs or audio/video recordings taken during Indian Hill Music private lessons are considered eligible for the above uses unless the school receives prior written notification that the student does not wish to have their material used, as well as a photograph of the student (for internal identification purposes only). Indian Hill Music will not publish the full names of students involved in any private lesson or group activity without parental consent.

For Families with Young Students - Supervision of Children:

To ensure your child’s safety, please be sure to pick them up promptly after their lesson, class, or ensemble. Children waiting in the lobbies before and/or after their lesson/class/ensemble are NOT supervised. Children are under supervision during their instruction time only. Neither teachers nor administrative staff are responsible for supervising children outside of teaching times.

Privacy Statement:

Indian Hill Music securely maintains personal information and does not release or sell student information to third parties. Our registration site is hosted and maintained by ASAP (Administrative Software Applications), Inc., and when a student enters any personal registration information, it constitutes consent on behalf of that party for Indian Hill Music to use the data as appropriate for school operations and financial transactions. When using our registration site, children under 18 are not permitted to submit registration information directly without adult supervision (parent/guardian). Communications information (email, phone number) will be shared only with appropriate Indian Hill Music staff (administrators/faculty) as needed. By entering the information into our registration site, you are authorizing us to contact you or the student.

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Indian Hill Music shares the transformative power of music, through teaching and performing, and giving music generously when there is need.

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