Frequently Asked Questions

How do I watch the concert?

Look for an email from the week of the concert. (Please add this email address to your list of approved senders in your email client’s settings). The email will contain a link to the concert that will go live 15 minutes before the performance begins.

What browsers can I use?

The recommended browsers for viewing are Chrome 30+, Firefox 27+, Microsoft Edge, or Safari 9+. Internet Explorer will not work well with the video stream.

Can more than one member of my household view the paid concert?

Yes, you only need one purchase and link per household. Anyone outside of your household, however, would need to purchase a separate ticket and set up their own account for log in.

How do I control the volume?

In addition to the regular sound capabilities of your chosen viewing device, there is a volume control button inside the video stream of the concert and is located in the lower right corner of the video frame.

Can I control the video resolution?

Yes, there is a video resolution control located in the lower right corner of the video frame of the streaming concert. It usually defaults to "auto" to adjust to your bandwidth automatically, but if you choose to control this more manually, that option is available.

In many cases, video/audio glitches happen due to poor internet connection from wherever you are watching. Press the gear on the bottom right corner of the video screen, and adjust the quality of the video to a lower resolution (e.g. 240p, 360p, 720p) if you have issues.

Can I make the video full screen?

Yes, there is an option to view the video in full screen mode. That option is located in the lower right corner of the video frame. To exit full screen mode at any time, you can press the "Esc" button to return to the main viewing page.

Can I watch the performance on my television?

Live from Indian Hill performances are accessible only through an internet browser. If you have an existing at home set up with a SmartTV or one that allows you to stream, cast, or mirror to your television set, you may use that method to watch our performances on additional devices. For Apple AirPlay, it may be best if you AirPlay from your phone rather than from your computer.

Other tips for viewing:

If you do not see the player, or it is not loading, be sure to “allow cookies” in your browser preferences.

If your player is buffering or freezing, please refresh your browser.

If the player does not load (you only see a black box), refresh the page or try a different browser.

We strongly recommend using headphones or an analog connection to speakers for the best audio experience. Bluetooth connected speakers are NOT recommended – the video and audio will likely not be in-sync. If you choose to use a Bluetooth connection for audio and you experience latency, please be aware that this is a result of the Bluetooth connection, not the livestream.

On a mobile device, use Wi-Fi instead of a cellular connection whenever possible.

Avoid private browsing mode on Safari for iOS.

For questions, contact us by email or call (978) 486-9524.